Every call, already on the record.
Mustard Engage is a full WebRTC softphone that opens as a drawer beside your work. Caller ID finds the record before you answer, and every call, text, and recording lands on the customer’s timeline.
One call, start to finish.
Engage handles the whole path inside your app, so nothing gets copied between a phone system and a CRM after the call.
Everything a phone system does, on your data.
The drawer slides out from the right edge of any screen, so your team calls, texts, and logs without leaving the record they’re working on.
Your recordings stay where you put them.
Engage writes call recordings to storage you control, in the region you choose, instead of a vendor’s shared archive. Retention follows your policy, and playback is permissioned by role through the same access model as the rest of your platform.
The whole floor, in one console.
The Calls Console gives managers a live board, queue membership, the team directory, and analytics, all reading the same data the drawer writes.
Bring your carrier.
Engage runs on the phone service you already pay for. Your numbers, queues, and users come with you.
Put the phone where the work happens.
We’ll set up Engage on your carrier and your records, and walk your team through the drawer.